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Personal care services for maintaining dignity and independence

Oxford House Community Care offers compassionate personal care services that preserve dignity while supporting daily living needs. Our experienced care providers understand the sensitive nature of personal assistance and provide respectful support. This helps loved ones maintain their independence at home with complete peace of mind.

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What personal care means for your family

When someone you love begins to need help with everyday tasks, it can feel overwhelming for everyone involved. Personal care is not just about practical support – it’s about preserving dignity, maintaining independence, and making sure your loved one feels respected and comfortable in their own home.

At Oxford House Community Care, we understand the importance of maintaining a delicate balance when providing personal assistance. Our compassionate approach recognises that accepting help with personal needs is a significant step for both the individual receiving care and their family. We are here to make this transition as gentle and respectful as possible, ensuring everyone feels supported throughout the process.

With over 30 years of experience, we’ve learned that the most essential part of personal assistance isn’t the task itself – it’s how it’s delivered. Our care providers bring warmth, understanding, and professional expertise to every interaction. They help your loved one feel valued and respected while receiving the support they need.

A Care Worker attentively attending to an elderly man in a wheelchair, helping to button up his shirt.

Understanding personal care and its benefits

The nature of personal care support

Personal care involves everyday activities that many of us may take for granted. This includes help with washing, bathing, dressing, oral hygiene, foot care, toileting needs, and stoma care if needed. It’s about providing respectful support that helps your loved one’s dignity while keeping them comfortable and clean.

Unlike other types of support, personal assistance requires exceptional sensitivity and trust. Our care providers understand that these moments are very personal and approach each interaction with the utmost respect for privacy and individual preferences. Whether helping someone with memory loss or maintaining their appearance, we ensure every person feels comfortable and valued.

Key advantages of choosing personal care

The benefits go far beyond practical tasks. Professional personal assistance helps your loved one stay independent by allowing them to remain in familiar surroundings while receiving the support they need. This familiarity provides excellent comfort, especially for those experiencing cognitive changes.

For families, knowing your loved one receives respectful, professional support brings great peace of mind. You can rest assured that personal care is handled with dignity and expertise, allowing you to focus on being a loving family member rather than a caregiver. Consistent professional support also leads to better health outcomes, as proper hygiene and standards of care are maintained daily.

Our approach to personal care excellence

Oxford House Community Care’s philosophy centres on treating every person as an individual deserving of respect and dignity. Our team of experts understands that personal assistance is about more than just completing tasks – it’s about preserving self-worth and maintaining human connection during vulnerable moments.

We follow a thorough recruitment process to ensure only compassionate and skilled professionals join our team. Each care provider completes standardised training that meets the nationally recognised standards set by our regulatory body, the Care Quality Commission. This guarantees your loved one receives consistent, professional support that complies with regulatory requirements.

Our person-centred approach means we carefully match caregivers based on personality, experience, and cultural understanding. We recognise that personal assistance requires exceptional trust, so we invest time to ensure compatibility between our care providers and the families we serve. Regular supervision and quality monitoring help us maintain our high standards consistently.

As the Great British Care Awards regional winner and Berkshire Care Association award recipient, we are committed to excellence in elderly care. With over 30 years of experience, we have learned that successful personal assistance comes from understanding each person’s unique needs, preferences, and concerns.

Let’s talk about your family’s needs

Making decisions about personal assistance can be overwhelming, but you don’t have to do this alone. We’re here to listen, understand your concerns, and guide you — without pressure or commitment.

Getting started with personal care support

Beginning personal assistance services starts with a gentle, comprehensive consultation where we listen to your family’s specific needs and concerns. Our assessment process focuses on understanding your loved one’s preferences, daily routines, and any special requirements they may have.

We create a personalised care service plan that respects your loved one’s dignity while meeting their practical needs. This includes considering preferred times for assistance, specific personal care requirements, and any cultural or religious factors critical to your family.

The introduction process is carefully managed to ensure comfort and trust. We organise gradual introductions between your loved one and their dedicated care provider, giving time for relationships to develop naturally. Whether you need a live-in carer or regular visits, we ensure the transition feels smooth and supportive.

Our responsive service means we’re available to adjust support levels as needs change. We understand that personal care requirements can evolve, and we are committed to adapting our services accordingly while maintaining the highest standards of dignity and respect.

Take the first step with confidence

Starting a conversation about personal assistance can often be the most challenging part. We aim to make this process as comfortable as possible by offering guidance and support every step of the way, with no obligation.

Frequently asked questions

  • How do you ensure the safety and reliability of your care staff?

    All our care professionals undergo thorough background checks, DBS checks, and comprehensive training before entering clients’ homes. As a registered provider with a regulatory body, we maintain strict standards for staff selection, ongoing supervision, and professional development to ensure reliable and trustworthy service.

  • Are personal care services suitable for people with complex medical needs?

    Our experienced team of experts can support a range of complex conditions, including stoma care, assistance for those with memory loss, and prevention of pressure injuries through proper positioning in bed techniques. We work closely with healthcare professionals to ensure safe, comprehensive support.

  • How do you ensure the standard of care remains consistently high?

    Our commitment to excellence includes regular supervision visits, ongoing training for all care providers, and strict adherence to Care Quality Commission requirements. We keep detailed care records and conduct regular reviews to ensure we consistently meet our nationally recognised standards.

  • What funding options are available for personal care services?

    We work with various funding sources, including private funding, NHS continuing healthcare, Local Authority support, or a combination of these. Our team can help you understand which options are available and assist with the application process when needed.

  • What happens if we’re not satisfied with the personal care arrangement?

    Your satisfaction and your loved one’s comfort are our top priorities. If you have any concerns, we address them immediately through our quality assurance process. We can organise alternative care providers or adjust our approach until you are delighted with the service.

  • Can personal care services be adjusted if needs change over time?

    Absolutely. Personal care needs often change, especially for those with progressive conditions. Our responsive service means we regularly review and adjust support levels to ensure your loved one gets the proper assistance while maintaining their independence wherever possible.

  • How quickly can personal care services begin after initial contact?

    We understand that personal care needs can arise unexpectedly. After our initial assessment, we can usually arrange services within 48-72 hours, depending on the level of support required. For urgent situations, we prioritise quick response times while ensuring proper matching and preparation.

  • How do you support families managing mental health challenges?

    Our team includes professionals experienced in supporting individuals with various mental health conditions. We work closely with existing healthcare providers and can coordinate with support groups and community-based recreational activities to promote overall well-being.

  • How do you ensure care quality and safety standards?

    All our care staff undergo thorough Disclosure & Barring Service checks, hold relevant qualifications, and receive ongoing training. Regular supervision visits and care plan reviews keep standards high. Our 24-hour support system ensures care is consistently reliable. Being registered with the Care Quality Commission reflects our commitment to meeting regulatory standards and delivering quality care.

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How we can help through our other services

Discover our comprehensive range of care services that meet the unique needs and enhance the well-being of loved ones.

Our home care office information

Our Farnham Royal office provides home care services to the following regions:

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Opening times

  • Monday09:00-17:00
  • Tuesday09:00-17:00
  • Wednesday09:00-17:00
  • Thursday09:00-17:00
  • Friday09:00-17:00
  • SaturdayClosed
  • SundayClosed
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