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Community Care / Home Care Frequently Asked Questions

Home Care Frequently Asked Questions

We are always here to help & answer all questions. 1) How do I organise a care service with Oxford House? Simply contact us on 01753 645112 or by email at info@oxfordhousecare.com and one of […]

We are always here to help & answer all questions.

1) How do I organise a care service with Oxford House?

Simply contact us on 01753 645112 or by email at info@oxfordhousecare.com and one of our friendly team will discuss your requirements. We offer a no obligation consultation and assessment of your needs. We can review all options with you in the comfort of your own home.

2) What if I want to make changes to my care?

We recognise that each individual person is unique, with needs and requirements that will change over time. Our care packages are entirely flexible and can be adjusted at any time.

3) What tasks will my Carer provide?

We can tailor our services to your exact requirements. Typically, our Carers support people with tasks that assist them to remain independent, such as personal care, assistance with household tasks and prompting or support with medication requirements.

4) Is there anything that my Carer is not able to do?

Within reason, we will support you with whatever may be required. There are some tasks that we do not undertake, for health and safety reasons, such as replacing or repairing electrical items. However, we can access specialist support where required.

5) Will I have the same Carer each day?

We pride ourselves on continuity of Carer and recognise that having the same person delivering care is both efficient and most effective. However, as a 24/7 service, each person receiving care is assigned to a small tam of Carers. This enables us to cover visits when the regular Carer may be on holiday or for some other reason is absent.

6) What about my personal security?

All of our staff go through an extensive vetting process, including background checks and DBS checks (previously called criminal record checks). Our staff are carefully selected and supervised.

7) How do I pay for my care?

As part of our initial consultation, we will discuss fees. Whether these are paid in full or in part by a Local Authority will depend upon each person’s financial circumstances. If a Local Authority pays, we invoice them directly. If you pay for your own care, we raise invoices 4-weekly with payment due within 7-days of invoice. These invoices can be paid by bank transfer, standing order or by cheque. Each invoice contains an itemised schedule of all verified care visits and their duration.

8) How much do Care visits cost?

The cost of each visit is determined by the day of visits (weekday or weekend) and the visit duration. We will provide a full price list upon request or at our initial consultation.

9) What happens when the office is closed?

We operate a 24/7 service. Outside of normal office hours, we operate a full on call service manned by our own staff. This team has full access to each person’s care plans and team of Carers.

10) What safeguards do I have?

We are regulated by the Care Quality Commission and we adhere to all relevant Care standards and regulations. You can see our latest CQC report on our website www.oxfordhousecare.com or at www.cqq.org.uk We are routinely inspected by our Local Authority and the CQC.

11) What is your shortest length of visit - eg 30 mins, one hour?

We will agree a schedule of visit times and duration. Typically, most visits are 30 minutes to 60 minutes in duration.

12) Do you add on a 'call out charge ' per visit?

Our prices are fully inclusive with no ‘extras’ applied.

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