Customer feedback is very important to us
Every month we send out surveys to a random sample of our customers, asking them to rate how we are performing in 4 key areas:
- Overall satisfaction
- Punctuality
- Reliability
- Helpfulness of the office team
There is a section beneath the questions where additional comments can be added. Whilst the surveys are anonymous, they are coded so we can act on particular concerns. Any issues, compliments or complaints are responded to immediately with the customer and/or the Care Worker. We incorporate this feedback into Care Worker supervisions and appraisals.
The survey results are published as a pdf file on our website each month, and shared with our Local Authority partners.
You can download our past and current Customer Satisfaction Index surveys by clicking on the buttons below.
Comments from a recent CQC report:
I like to have Hayley, nothing is too much trouble for her... She looks after me very well and is always smiling.
Always pleasant and happy, makes my day.