Regular feedback reports

Customer feedback is very important to us Every month we send out surveys to a random sample of our customers, asking them to rate how we are performing in 4 key areas: There is a section beneath the questions where additional comments can be added. Whilst the surveys are anonymous, they are coded so we…

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Customer feedback is very important to us

Every month we send out surveys to a random sample of our customers, asking them to rate how we are performing in 4 key areas:

  • Overall satisfaction
  • Punctuality
  • Reliability
  • Helpfulness of the office team

There is a section beneath the questions where additional comments can be added. Whilst the surveys are anonymous, they are coded so we can act on particular concerns. Any issues, compliments or complaints are responded to immediately with the customer and/or the Care Worker. We incorporate this feedback into Care Worker supervisions and appraisals.

The survey results are published as a pdf file on our website each month, and shared with our Local Authority partners.

You can download our past and current Customer Satisfaction Index surveys by clicking on the buttons below.

Download latest CSI survey
Download previous CSI survey

Comments from a recent CQC report:

I like to have Hayley, nothing is too much trouble for her… She looks after me very well and is always smiling.

Always pleasant and happy, makes my day.

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Testimonials from happy clients and carers

Oxford House Community Care has contributed significantly to the well-being of our clients and their families.

  • They wait until I tell them that I am ready for them to do what they have to do. To be fair, they are hot on dignity issues.

    Client from the Care Quality Commission Report

  • We are very thankful for the services provided by Oxford House Community Care. Keep it up, please.

    Client from the Customer Satisfaction Index Survey

  • I like to have Hayley, nothing is too much trouble for her… She looks after me very well and is always smiling.

    Client from the Care Quality Commission Report

  • I love my male carer, he really looks after me and he makes me shepherd’s pie.

    Client from the Customer Satisfaction Index Survey

  • If you have an issue, you can ring up and they will sort it.

    Client from the Care Quality Commission Report

  • Always pleasant and happy, makes my day.

    Client from the Care Quality Commission Report

  • Mum has been given a new lease of life with the carers… They have encouraged her to go to the Day Centre. She used to be in the house 24 hours a day, every day.

    Client from the Care Quality Commission Report

  • I’ve got a lovely carer. We get on very well together. I don’t know what I’d do if I lost her.

    Client from the Care Quality Commission Report

  • They wait until I tell them that I am ready for them to do what they have to do. To be fair, they are hot on dignity issues.

    Client from the Care Quality Commission Report

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