Frequently Asked Nursing Home Questions

By offering holistic person-centred care, we are able to provide high-quality care for Nursing, Residential and Dementia residents.

Our nursing home is a private organisation that provides residential accommodation in a homely environment for individuals who require support with their individual needs or nursing care.

Our nursing home provides care for older individuals who require support with their care needs. This includes nursing needs, disability and social needs.

We have an open-door visiting policy, meaning loved ones are welcome to visit the nursing home at any time. If you are feeling unwell or have symptoms of an infectious illness, we kindly ask that you postpone your visit to help protect residents and staff.

For those unable to visit in person, we can help arrange contact via phone, FaceTime, or Zoom, ensuring you can stay connected with your loved one wherever you are.

We provide comfortably furnished rooms with all the essentials. However, we encourage residents to personalise their space with their own belongings, photos, and decorations to help create a familiar and homely environment. If you’d like to bring specific items into the home, please discuss this with the Home Manager.

We offer a varied programme of activities 7 days a week, ensuring there’s something for everyone to enjoy. We celebrate seasonal occasions and every resident’s birthday, making each milestone special. Activities include gentle exercise such as sports and stretching, memory and cognitive games using our Onni board, faith-based activities, self-care sessions, music, and much more — all designed to support physical health, mental wellbeing, and personal interests.

We do not use any agency staff. We have nurses on duty 24hours a day and a dedicated care team to support our residents. We have good staff retention and monitor the ratio of staff to residents. We are above the recommended guidelines.

We have an open-door policy and management in the building 7 days a week. Senior staff are happy to discuss any care issues at any time. The nursing team will always contact next of kin to inform them of any important information regarding their loved ones care.

We work closely with the local authority, CCG, and other professionals within the multidisciplinary team. We have access to specialist services relevant to our resident’s care.

All residents in the home are registered with one surgery. We have a named GP for our residents, who conducts weekly ward rounds providing continuity of care. However, if you wish to remain with your GP surgery, please let us know.

New residents are warmly welcomed and introduced to others soon after arriving, if they wish. Introductions often take place in our communal lounges, dining areas, or during group activities, helping you to settle in and start building connections right away.

An individual can be placed in a nursing home if they give informed consent. If the individual lacks the mental capacity for this decision, then a best interest meeting would need to be held with the relevant members of the multidisciplinary team.

High quality nursing care is person-centred and tailored to the individual’s preferences and needs.

Yes, our home is registered for dementia care.