We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. Please see the section on ‘Your rights’ for more information.
We are Oxford House Community Care and Oxford House Nursing Home. In order that we can provide care and support services to the people we support we collect and use certain personal information about you.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (“GDPR”), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.
As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:
If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to firstname.lastname@example.org write to Oxford House, 1-2 Park Parade, Park Road, Farnham Royal, Buckinghamshire, SL2 3AU or call 01753 645112.
Please note when we refer to:
When you enquire about our care and support services and during the course of providing care and support services to you we collect the following personal information when you provide it to us:
We also obtain personal information from other sources such as:
We use your personal information to:
We may need to share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.
We will not share, sell or trade your personal information with any other third party.
The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.
The provision of your name and home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
The personal information we hold
We rely on the following grounds within the GDPR:
as the lawful basis on which we collect and use your personal data and special category data (such as your health).
Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We hope that we can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint/ or telephone: 0303 123 1113.
This privacy notice was published on 09 May 2018 and last updated on 22 May 2018.
We may change this privacy notice from time to time, when we do we will inform you in writing or by email.
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).
We last updated our policy on 21 September 20201.
A cookie is a small text file that is placed onto your computer (or other electronic device) when you access ourwebsite.
There are 4 different types of cookies:
a. Strictly-necessary cookies (required for the website to run). These allow you to do things like log in securely.
b. Performance cookies (which measure how many visitors use our site, which pages they visit and how theyinteract with the site).These help us to improve our website.
c. Functionality cookies (which remember specific visitor’s preferences for the way they use our site, e.g.language settings or font size).
d. Targeting/advertising cookies (these collect information about individual visitors that enable us, or third parties,to provide relevant advertisements to those who have visited our site)
Our website may use each type of cookie in order to:
a. Make your online experience more efficient and enjoyable
b. Improve our services
c. Recognise you whenever you visit this website and distinguish you from other users of our site
d. Obtain information about your preferences and use of our site
e. Provide you with advertising that is tailored to your interests
f. Carry out research and data analysis to help us to improve our content and services and to better understand our customer preferences and interests
Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.
We have set out specific details of the cookies we use on our site in section 4 below.
Like many other websites, third parties may also set cookies on our website. These third parties are responsible for the cookies they set on our site and we have no control over them. For further information on how their cookies policies work, please visit their websites.
You can manage cookies yourself.
You will need to visit the web browser’s site to manage, but for ease we have provided links to popular browsers below:
For further information about cookies and how to manage or disable them please go to: https://www.aboutcookies.org/.
Please also note that if you change/block cookies then:
We have set out in the table below details of each of the cookies on our site, a description of what they do and, where relevant, external links that provide more information about them:
|External Information (if relevant)
|We use Google Analytics to analyse the use of this website. GoogleAnalytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.