{"id":87,"date":"2020-07-09T11:42:14","date_gmt":"2020-07-09T10:42:14","guid":{"rendered":"http:\/\/oxfordhousecare.com\/community-care\/regular-feedback-reports\/"},"modified":"2025-05-27T11:30:06","modified_gmt":"2025-05-27T10:30:06","slug":"regular-feedback-reports","status":"publish","type":"page","link":"https:\/\/oxfordhousecare.com\/community-care\/regular-feedback-reports\/","title":{"rendered":"Regular feedback reports"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Customer feedback is very important to us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every month we send out surveys to a random sample of our customers, asking them to rate how we are performing in 4 key areas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overall satisfaction<\/li>\n\n\n\n<li>Punctuality<\/li>\n\n\n\n<li>Reliability <\/li>\n\n\n\n<li>Helpfulness of the office team<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">There is a section beneath the questions where additional comments can be added. Whilst the surveys are anonymous, they are coded so we can act on particular concerns. Any issues, compliments or complaints are responded to immediately with the customer and\/or the Care Worker. We incorporate this feedback into Care Worker supervisions and appraisals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The survey results are published as a pdf file on our website each\nmonth, and shared with our Local Authority partners. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can download our past and current Customer Satisfaction Index surveys by clicking on the buttons below.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/oxfordhousecare.com\/community-care\/wp-content\/uploads\/sites\/2\/2024\/04\/CSI-Consolidated-2023-latest.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download latest CSI survey<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/oxfordhousecare.com\/community-care\/wp-content\/uploads\/sites\/2\/2024\/04\/CSI-Consolidated-2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download previous CSI survey<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"> Comments from a recent CQC report:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>I like to have Hayley, nothing is too much trouble for her&#8230;<\/em> <em>She looks after me very well and is always smiling.<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Always pleasant and happy, makes my day.<\/em><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Customer feedback is very important to us Every month we send out surveys to a random sample of our customers, asking them to rate how we are performing in 4 key areas: There is a section beneath the questions where additional comments can be added. Whilst the surveys are anonymous, they are coded so we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Our monthly service user feedback reports | Oxford House","_seopress_titles_desc":"Customer feedback is very important to us! 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